Vendoor – Return & Refund Policy

Last Updated: 15/07/2025

At Vendoor, we are committed to offering a reliable and satisfying local shopping experience. As we connect customers to local vendors, we strive to ensure quality and support hassle-free returns wherever possible, while considering the nature of goods and vendor policies.

1. Return Eligibility

• Return requests must be initiated within 24 hours of delivery.
• Items must be unused, unopened, and in original packaging.
• Perishable products (like vegetables, fruits, dairy, snacks) are non-returnable unless delivered in a damaged, spoiled, or incorrect condition.
• Items marked as “non-returnable” at the time of purchase are excluded.

2. How to Request a Return

You can request a return in 3 simple steps:

1. Open the Vendoor app and go to Order History.
2. Select the relevant order and choose the item(s) to return.
3. Mention the reason and upload images if applicable.

Our customer support team will verify and get back with return instructions.

3. Refund Process

• Once a return is verified and approved:
• Refund will be processed to the original payment method used.
• Refunds take 3–5 business days, depending on your bank/payment gateway.
• For damaged or incorrect deliveries, a full refund including delivery charges may be provided.

4. Exceptions & Limitations

• Items that are personalized or customized cannot be returned unless damaged or defective.
• Orders placed via QR code or direct vendor UPI (i.e., not processed via Vendoor’s payment gateway) may be non-refundable through the app.
• For disputes beyond 24 hours of delivery, returns may be denied based on vendor policies.

5. Quality Guarantee

If you believe a product doesn’t meet quality standards:

• Contact Vendoor support through the app or helpline.
• Attach clear images or proof of the product issue.
• Based on verification, we may offer:
  • Full or partial refund
  • Replacement (if vendor agrees)
  • Store credit

6. No Additional Charges

We do not charge any extra fees for processing valid return/refund requests. All returns are handled in line with our customer-first policy.

7. Contact Us

📧 Email: support@vendoor.co.in
📱 Or use the support option in the app
📍 Ahmedabad, Gujarat, India