Vendoor Privacy Policy

Last Updated: 15/07/2025

This Privacy Policy is designed to inform you about how Vendoor collects, uses, and protects your personal information when you use our vendor discovery and local ordering mobile app. Please read this policy carefully before using our services or submitting any personal information.

1. Personal Information

Personal information refers to any data that can identify you. This may include:

• Name
• Phone number
• Address (for deliveries)
• Email address (if provided)
• Payment information
• Device and location data (with permission)

2. Your Consent

By using the Vendoor app, you consent to the collection, use, and sharing of your information as described in this policy.

3. About Children

Vendoor is not intended for children under the age of 13. We do not knowingly collect information from users in this age group. If you're a parent or guardian and believe your child has shared data with us, please contact us so we can delete it.

4. Information We Collect

• Personal info: Name, phone number, address
• Payment info: Only through secure gateways
• Order history: Products ordered, vendors used
• Location: For vendor discovery and delivery (with consent)
• Device data: For analytics and push notifications
• Vendor data (for sellers): Business name, product listings, and address

5. How We Use Your Information

We use your information to:

• Match you with nearby vendors
• Process your orders and deliveries
• Communicate via notifications or updates
• Improve app performance and personalize experience
• Manage vendor performance and service records
• Process payments and generate reports

6. Sharing Your Information

We may share your information with:

• Vendors to fulfill your orders
• Riders for delivery services
• Payment processors
• Customer support & analytics tools
• Legal authorities, if required by law

We do not sell your personal data to third parties.

7. Data Security

We use secure encryption, tokenization, and server protection to guard your data. While no system is 100% secure, we regularly audit and update our practices.

8. Your Rights

You can:

• Update or correct your information
• Request data deletion or account deactivation
• Opt-out of non-essential communications
• Request a copy of your data (where applicable)

For any of these, please contact:
📧 support@vendoor.co.in

9. Policy Updates

We may occasionally update this policy. Changes will be posted in-app or on our website with the latest revision date.

10. Contact Us

If you have any concerns about this Privacy Policy, you may contact us at:
📧 support@vendoor.co.in
📍 Ahmedabad, Gujarat, India